System Status

Welcome to the Telstra Integrated Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Wednesday 8th March 2023

Telstra Integrated Messaging for NAB - Network / Supplier Notification - INITIAL

Dear Customer,

We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable via Optus

Impacted Services: SMS

Telstra were advised that as of 8am (AEDT) Optus services/subscribers had been having issues with SMS. Telstra and Optus are investigating. Telstra have yet to be advised of an ETR and are awaiting further updates from Optus. We apologise for any inconvenience this is causing and will advise further details related to this fault upon receiving it from Optus. The dedicated NAB platform is operational and successfully sending messages.

Customer Impact: High for Optus subscribers

Telstra Integrated Messaging for NAB - Network / Supplier Notification - RESOLVED

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: SMS

Telstra advised that from approx. 02:00 to 10:30 AEDT Optus services/subscribers had been having issues with SMS. Telstra and Optus resolved the issue, with Optus processing the message backlog.
The dedicated NAB platform is operational and successfully sending messages.

Tuesday 7th March 2023

No incidents reported

Monday 6th March 2023

No incidents reported

Sunday 5th March 2023

No incidents reported

Saturday 4th March 2023

No incidents reported

Friday 3rd March 2023

No incidents reported

Thursday 2nd March 2023

No incidents reported

Wednesday 1st March 2023

Telstra Integrated Messaging for NAB - Notice of Emergency Maintenance - FINAL, scheduled 2 years ago

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging for NAB.

Maintenance start time: 01/03/2023 - 20:00 AEDT

Maintenance end time: 01/03/2023 - 20:31 AEDT

Impact: No Service Impact. Wildcard certificate is updated.

Telstra Integrated Messaging for NAB - Notice of Emergency Maintenance - START, scheduled 2 years ago

Dear Customer,

We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging for NAB is about to start.

Our team will notify you after the work has been completed.