System Status

Welcome to the Telstra Integrated Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

Some systems are experiencing issues
Scheduled Maintenance
Telstra Integrated Messaging for NAB - Network/Supplier Planned Service Maintenance

Dear Customer,

This is to notify you that one of our international providers has informed us that there will be a scheduled maintenance for their network infrastructure.

Please be informed that during the period specified below, some international messages will be intermittent and there will be minor delays on delivery notification towards this destination. No other network destinations are affected by this event.

Impacted Services: International message delivery

Maintenance Window:

Start of Event: 2026-06-21, 08:00:00 AEST End of Event: 2026-06-21, 09:00:00 AEST

We will inform you once the maintenance has been completed. If the maintenance period is extended or rescheduled for any reason, we will advise you accordingly.

Notifications

Wednesday 28th November 2018

Network / Supplier Notification - RESOLVED

Dear Customer,

We would like to inform that the Operator resolved their issues and the services are fully recovered.

We are still performing some tests.

Impacted Services: MO’s will continue to be delivered, MT’s will be queued.

Please accept our apologies for any inconveniences caused.

Best Regards
Soprano Design

Network / Supplier Notification - UPDATE

Dear Customer,

Our network operator is still working on their issues and we are keeping track.

Please accept our apologies for any inconvenience caused.

We will provide an update as soon as possible.

Best Regards
Soprano Design

Network / Supplier Notification

Dear Customer,

We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: SMTP SMS / HTTP API / SMPP API / MO/ WEB / Email / All Services

Customer Impact: Low / Medium / High

We apologise for any inconvenience caused and we will keep you informed.

Best Regards
Soprano Design

Tuesday 27th November 2018

Network / Supplier Notification

Dear Customer,

We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: SMTP SMS / HTTP API / SMPP API / MO/ WEB / Email / All Services

Customer Impact: Low / Medium / High

We apologise for any inconvenience caused and we will keep you informed.

Best Regards
Soprano Design

Network / Supplier Notification

Dear Customer,

We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable

Impacted Services: SMTP SMS / HTTP API / SMPP API / MO/ WEB / Email / All Services

Customer Impact: Low / Medium / High

We apologise for any inconvenience caused and we will keep you informed.

Best Regards
Soprano Design

Monday 26th November 2018

No incidents reported

Sunday 25th November 2018

No incidents reported

Saturday 24th November 2018

No incidents reported

Friday 23rd November 2018

No incidents reported

Thursday 22nd November 2018

No incidents reported